Returns and Refunds



Returns Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

An item which appears worn, soiled, damaged, missing swing tags or is not returned in the same condition it was sent out in will not be accepted for return or exchange and will be sent back to the buyer. Some items (such as hosiery items, hair accessories, lingerie, bathers and items in sealed packaging) cannot be accepted for return once the packaging has been opened. If you change your mind (or have accidentally chosen the wrong colour), please return these items prior to opening.

  • Buyer is responsible for all postage charges for returning the item to us. We strongly recommend the use of Registered Post (insurance) for any returns. Poison Kandy Klothing cannot be held responsible for any postage delays or items lost in transit which are sent back by the buyer without tracking and/or insurance.
  •  

Additional non-returnable items: Health and personal care items

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at poisonkandyklothing@hotmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at poisonkandyklothing@hotmail.com and send your item to: Shop 10, Ettamogh Retail 73 Frizzo Road Palmview  AU 4533.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please if you need any further information please feel free to contact us via email:

poisonkandyklothing@hotmail.com